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Casino Joy Review

Overview

Casino overviewCasino Joy is a relatively new virtual casino that officially went live in 2018. For a short period of time, the gambling website managed to build a strong customer base that keeps on growing with each passing day. The Genesis Global Group is the owner of Casino Joy.

The virtual gambling website focuses on offering fair games to its enthusiastic fans. That barely surprises anyone who knows that the virtual casino is regulated by two of the strictest regulatory bodies on the iGaming market, and more precisely the UK Gambling Commission and the Malta Gaming Authority.

Players who are in search of an interesting gaming environment, eye-catching themes, and flawless gaming experience can try their luck with Casino Joy. The virtual casino offers a plethora of gaming products powered by some of the leading software providers on the iGaming market.

There is certainly something for everyone as Casino Joy offers a great diversity of slots, traditional table games, keno, bingo, video poker, and others. If you are tired of the traditional RNG-based games that each casino offers, Casino Joy has live dealer games under its belt. All available games are well-organized by categories, so navigating through the website of the casino is a child’s play. Players should be informed that some games at Casino Joy are available in demo mode.

As competition between web-based casinos has stiffened considerably, Casino Joy offers irresistible incentives to both new registrants and patrons of the casino. Of course, these come with certain conditions, which we will discuss later in this article. To players’ best convenience, the web-based casino accepts a great number of currencies and payment methods.

Despite all the positive sides that Casino Joy offers to its much-appreciated fans, there are some downsides that players should keep in mind before setting up an account with the virtual casino. Even though there are different ways to get in touch with Casino Joy’s representatives, and live chat is one of them, it is not available around-the-clock. What is more is that the virtual casino does not accept players from a lot of countries.

Software Information

Casino Software InformationCasino Joy’s mission is to provide a new-generation gaming portfolio that is captivating and engaging. At the moment of writing this review, the virtual casino offers over 1,300 gaming titles that come with flawless quality and unrivaled game themes. Casino Joy owes a debt of gratitude to all the suppliers that power its content.

Casino Joy partners with multiple reputable software providers for its peerless selection of games. Evolution Gaming, NetEnt, Play’n GO, Microgaming, QuickSpin, iSoftBet, and Yggdrasil are some of the providers that provide Casino Joy’s gaming content.

The live dealer gaming products that are included in Casino Joy’s gaming portfolio are powered by Evolution Gaming and NetEnt. These two companies are known for their first-class live dealer gaming products. Evolution Gaming has been in business since 2006. For a short time, the software provider managed to develop some of the most sought-after live dealer games. The company streams live from its state-of-the-art purpose-built studios that are fully equipped with all the needed cutting-edge technologies.

NetEnt is another heavyweight on the iGaming market with many years of experience. The company was founded in 1996 and currently, it offers a modest but innovative live dealer gaming platform. Nowadays, the company keeps on riding the waves of success, being recognized as one of the premier casino software providers.

To top up its players’ gambling experience, Casino Joy counts on Yggdrasil and Novomatic for its selection of slots with jackpot prizes. Yggdrasil is a relatively new software provider that offers a great variety of gambling products. Over the years, the company worked hard to provide the iGaming industry with its first-class gaming solutions.

In 2015, the company grabbed the headlines after the software developer announced the launch of its first progressive jackpot slot. Novomatic is yet another brand that grabs the attention of players. Founded as far back as 1980, the company managed to turn into one of the biggest providers of gaming content for land-based and virtual casinos.

Game Categories

Game CategoriesWhen it comes to virtual websites, one thing is certain – the source of success is casinos’ gaming portfolios. Casino Joy’s gaming library can be described as fantastic as it offers an abundance of top-shelf titles. Players can easily find the game they wish to play by typing its name in the search box that is located in the upper left corner. In case you are still wondering which games to play, you can have a look at the offerings listed under the Top Games category and see which games are played the most by other aficionados.

The gambling operator made the effort to diligently organize all of its products by categories. In that way, players can easily find the type of game they would like to play. Staples such as video roulette, blackjack, baccarat, poker, and others are listed under the Casino Games category, which offers sub-categories for the different types of games.

Casino Joy dedicated a whole section to its live dealer gaming products. Casino mavens who would like to experience an unforgettable gambling experience are recommended to try the table games included in this category. If slots are more to your liking, you will be more than fascinated with the numerous titles in this category.

Classic and Video Slots

Classic and Video SlotsSlot devotees who have selected Casino Joy for their preferred web-based casino will be more than happy to see the bulky selection of slot games that the operator has embraced. All games listed in this category come with perfect quality of the graphics and exciting sound effects for an immersive gambling experience.

Casino enthusiasts who are fond of the classic slots are not neglected by the operator. Titles such as Mystery Joker, Ace of Spades, Bell of Fortune, Irish Gold, Break Da Bank, Fruit Slots, Cash Splash, and others are on offer with Casino Joy. These are inspired by various themes, so it will take some time before you get bored.

Casino Joy also caters to all those players who are into more modern video slots. The company offers a number of titles in a separate section, including Super Lion, Book of Dead, Gonzo’s Quest, Who Wants to Be a Millionaire, Reel Rush, Twin Spin, Starburst, and many more.

One of the most appealing sections included in the slot category is Jackpots. Players who would like to play for a life-changing prize can try their luck with any of the titles included in the particular section. Among all slot games that feature a jackpot prize, our attention was attracted by Mega Moolah, Mega Moolah Isis, and Totem Lightning Power Reels with their impressive jackpots. Of course, there are many other titles that also offer worthwhile prizes such as Downtown Abbey, the Magnificent Seven, Hall of Gods, etc.

Roulette Variations

Roulette VariationsRoulette is also included in Casino Joy’s extensive portfolio. That hardly surprises anyone, having in mind that this is one of the most popular table games that exists. You do not need to be a versed casino maven to play roulette at Casino Joy. For the enthusiasts that are just at the beginning of their career, the gambling operator offers European and French Roulette. These variations of the game are popular with their low house edge due to the single-zero pocket on the wheel. If you like riskier games, we would recommend you American Roulette which comes with a higher house edge.

Roulette games that are included in Casino Joy offer various table limits, so regardless of the size of your bankroll, you can enjoy quality time at the roulette tables. Roulette fans can find more enthralling variations of their favourite game, including Premier Roulette Diamond Edition, Golden Chip Roulette, etc.

Blackjack Variations

Blackjack VariationsIf you enjoy the James Bond style, you most probably like blackjack. At Casino Joy, you can try your luck with both European and Classic variations of the game. High rollers, as well as amateur players, are warmly welcomed to play any of the blackjack versions at Casino Joy as these offer flexible table limits that can fit any bankroll size.

Titles such as First Person Blackjack, Vegas Single Deck Blackjack, Atlantic City Blackjack, Vegas Strip Blackjack are among the most sought-after. However, if you are interested in riskier blackjack variations, you can play Premier Euro Blackjack Gold, High Limit European Blackjack, European Blackjack Gold, and others.

Baccarat Variations

Baccarat VariationsBaccarat has been referred to as the game of the wealthy royals for a long time. Nowadays, this card game is accessible to everyone who wants to give it a try. Casino Joy’s portfolio accommodates a modest number of baccarat variations, including Baccarat – Punto Banco, Baccarat Gold, Big Win Baccarat, and High Limit Baccarat. In case you wish to play baccarat at Casino Joy, having a bulky bankroll is not a must as the gambling operator offers various table limits.

Video Poker

Video PokerThere are a plethora of video poker titles at Casino Joy. If you are wondering why there are still players who prefer playing video poker among all other games available at the web-based casinos, here is the answer – video poker offers low house edge and lucrative payouts. For that reason, Casino Joy offers some of the most popular video poker titles such as Jacks or Better, Deuces Wild, Aces & Faces, Aces and Eights, Joker Poker, and many more.

Players should be informed that the web-based casino also offers multi-hand video poker variations. Casino fans who are after bigger wins can enjoy some of the variations of video poker that come with a Double feature, including Louisiana Double and Double Double Bonus. All video poker variations at Casino Joy are of top quality in terms of graphics.

Casino Specialties

Casino SpecialtiesSpecial games such as keno, bingo, game shows, and scratch cards are also added to Casino Joy’s portfolio. In case you would like to take a rest from the conventional casino games, these casino specialties are a great way to do so. Titles such as Avalon Scratch, Lost Vegas Survivors Scratch, Monkey Keno, and Keno 7 are among the most notable offerings in this section.

Live Dealer Suite

Live Dealer SuiteNowadays, many casino fans prefer indulging in live dealer games, as these bring a social aspect that is inherent to playing at an actual gambling establishment. Players can communicate with each other and with the dealer. In addition to that, the action takes place in real time, which is among the most fascinating features of these live products. Last but not least, all live dealer games are hosted by human beings.

Casino Joy offers a remarkable number of live dealer games. Casino fans are able to find different variations of roulette, blackjack, baccarat, poker, dice games, and show games. The user interface of these games offers many different functions to facilitate players’ gaming experience.

Among all features, the statistics and the live chat are the most noteworthy. Statistics allow players to keep track of the winning results from previous rounds. Titles such as Lightning Dice, Monopoly Live, Super Sic Bo, Lightning Baccarat, Speed Roulette, Baccarat Controlled Squeeze, Caribbean Stud Poker, Blackjack VIP, and more can be found at the Live Casino section.

Welcome Bonus

Welcome BonusIt will not be wrong to say that every web-based casino offers several lucrative incentives for casino patrons and new registrants. Casino bonuses keep on gaining popularity as a way to attract new players and retain the already existing ones. When it comes to casino bonuses, players should be informed that these come with certain conditions.

As for Casino Joy, we would like to discuss its Welcome Bonus. New members of the web-based casino are given the opportunity to benefit from the Welcome Offer. Upon making a qualifying a deposit of £10, players will be enabled to claim the New Player Welcome Bonus that will be loaded in 4 different stages. During the first stage, Casino Joy will match the amount of money of your deposit in bonus cash. It is important to note that the bonus amount can reach up to £200, depending on the sum you deposited.

The second portion from the welcome package provides players with a 50% match up to £200. Players should be informed that the bonus will be credited after entering the bonus code WJOY2. The third and fourth stages offer a 25% match of up to £300 each. If you wish to claim the last two portions of the package, you will be required to enter WJOY3 and WJOY4 bonus codes, respectively.

Casino Joy fans should be also aware of the fact that they have 14 days to meet the wagering requirements tied to this bonus. In case you failed to clear the playthrough, all winnings associated with the bonus and the bonus money will be removed from your account.

Players who claimed Casino Joy’s Welcome Bonus will need to meet the wagering requirements of 40x before they are able to withdraw the bonus and winnings accumulated thanks to it. Another important aspect is that the maximum bet you can place while meeting the wagering requirements is set at £5, or the currency equivalent.

Game weighting is applicable when clearing playthrough. Wagering on video slots will help you meet the wagering requirements in the fastest way as these have a 100% contribution. However, you can also play all games listed in the “Classic Slots” category, but these come with a 75% weighting.

While clearing wagering conditions, players are not recommended to play table games and blackjack as their contribution is 10% and 5%, respectively. All jackpot games, live games, video poker, and some slots (these are listed in the Terms & Conditions of the casino) do not contribute to clearing the playthrough. Bets placed on Fruit Blast have only 50% contribution. Furthermore, bets on Big Bad Wolf, Supernova, and Hot Ink have only a 20% contribution towards the wagering requirement.

The generosity of the casino operator seems to be endless, as newcomers will also receive a total of 200 free spins that apply on NetEnt’s Starburst slot game. The free spins will be awarded in increments of 20 per day for a period of 10 days, with each batch expiring after 72 hours upon activation. The winnings accumulated from these free spins are also subject to 40x wagering requirements and the maximum amount one can withdraw from the winnings associated with the free spins is capped at £100.

What is more, Casino Joy offers a special 100% Live Casino Welcome Bonus of up to £100. The playthrough associated with this bonus is 40x with maximum stakes set at £30. Different games have different contributions towards clearing the wagering conditions, with Live Roulette and Dream Catcher having 10%, and Live Blackjack contributing just 5%.

Players who wish to claim the Welcome Bonus should not use Skrill or Neteller for making deposits. What is more is that residents from the following countries are also not eligible for the New Player Welcome Bonus: Lithuania, Belarus, Latvia, Czech Republic, China, Bulgaria, Poland, Bosnia-Herzegovina, Croatia, Greece, Republic of Moldova, Malaysia, Georgia, Philippines, Kazakhstan, Australia, Slovenia, Vietnam, Thailand, Indonesia, Nigeria, Bangladesh, Mongolia, Belgium, and Ukraine.

Loyalty Scheme

Loyalty SchemeCasino Joy caters to its patrons, spoiling them with a VIP Program that comes with a number of benefits, including dedicated account manager, exclusive bonuses, VIP events, higher withdrawal limits with personal withdrawal service, personalized birthday presents, holiday packages, and others. In other words, Casino Joy rolls out the red carpet for its loyal players. However, we could not find any further information regarding the Terms & Conditions related to the casino’s VIP Program.

Supported Deposit and Withdrawal Solutions

BankingWhen it comes to withdrawing and depositing funds, you should rest assured that the operator accepts a great variety of payment methods. If you prefer to use a debit/credit card, you can choose from Visa, Mastercard, and Maestro. Casino Joy also works with a plethora of e-wallets by Neteller, Skrill, ecoPayz, PayPal, MuchBetter, MiFinity, and Jeton. Mobile payments are also an option with Boku. If you would like to use an electronic voucher to deposit, Casino Joy accepts Paysafecard.

The minimum deposit you can make is £10 and loading your gaming account with cash is instantaneous. Players should be informed that each payment method comes with a certain maximum limit per transaction. Enthusiasts who prefer using credit/debit cards and e-wallets can transfer up to £5,000.

It is important to mention that ecoPayz users can transfer a maximum of £1,000. The maximum limit for the casino fans who prefer to use Boku is as tight as £30. Paysafecard allows up to £200 per transaction.

However, the situation is a bit different when you decide to pull out funds. When you set up an account with Casino Joy, you will be required to choose a payment method and currency. Targeting players from various countries, the operator accepts all the following currencies: CBP, CAD, NOK, EUR, SEK, and ZAR.

Withdrawal methods include debit cards, e-wallets, bank transfers, and online bank transfers. We would like to note that credit cards are not accepted as a withdrawal method due to legal changes by the UK Gambling Commission.

The fastest way to withdraw your funds is to use the services of an e-wallet or an online bank transfer. If you prefer to withdraw funds to your debit card, you will need to wait between 1 and 3 business days until the funds appear in your account. By rule, bank transfers will take longer, and more precisely up to 5 business days.

Casino enthusiasts should bear in mind that they they are not allowed to withdraw less than £10 and the maximum limit for all payment methods is pegged at £1,900. Players are allowed to pull out funds from their gaming accounts at any time, but they should keep in mind that all withdrawals are subjected to a 2% fee, or no less than £0.80.

Brand Minimum Maximum Fees Processing Time
Visa £10 £5,000 No Fees Instant
Mastercard £10 £5,000 No Fees Instant
Maestro £10 £5,000 No Fees Instant
Neteller £10 £5,000 No Fees Instant
Skrill £10 £5,000 No Fees Instant
PaySafe Card £10 £200 No Fees Instant
EcoPayz £10 £1,000 No Fees Instant
Entropay £10 £5,000 No Fees Instant
Pay Pal £10 £5,000 No Fees Instant
Boku £10 £30 No Fees Instant
MuchBetter £10 £5,000 No Fees Instant
Jeton £10 £5,000 No Fees Instant
Brand Minimum Maximum Fees Processing Time
Visa £10 £1,900 2% or no less than £0.80 1 – 3 business days
Mastercard £10 £1,900 2% or no less than £0.80 1 – 3 business days
Maestro £10 £1,900 2% or no less than £0.80 1 – 3 business days
Neteller £10 £1,900 2% or no less than £0.80 1 – 3 business days
Skrill £10 £1,900 2% or no less than £0.80 1 – 3 business days
Entropay £10 £1,900 2% or no less than £0.80 1 – 3 business days
Bank transfer €10 £1,900 2% or no less than £0.80 5 to 10 business days
Pay Pal £300 £1,900 2% or no less than £0.80 1 to 3 business days
Boku £10 £1,900 2% or no less than £0.80 1 – 3 business days
Jeton £10 £1,900 2% or no less than £0.80 1 – 3 business days

Mobile Compatibility and Performance

Mobile CompatibilityThe web-based casino comes with an eye-pleasing blue and pink hues. The website of the casino is well-organized and most casino games are designed to run smoothly on any portable device. At the moment of making this review, Casino Joy does not offer a dedicated casino app, but enthusiasts who prefer to play on the go can reach Casino Joy via the browser of their hand-held devices.

Even though Casino Joy’s mobile gaming library is considerably thinner compared to its desktop counterpart, Android and iOS users can still choose from a number of available titles.

To avoid unpleasant disruptions and buffering, mobile users of the casino are recommended to make sure that their Internet connection is stable. The casino can be reached via various browsers, including Google Chrome, Mozilla Firefox, Opera, and Safari. Some of the most noteworthy title Casino Joy offers to its mobile users are Bonanza, Legacy of Egypt, Thunder Struck, Royal Seven, Money Train, and others.

Live dealer games are also available on mobile devices. Players can enjoy titles such as Lightning Roulette, Dream Catcher, Lightning Dice, Monopoly Live, 3 Card Poker, Speed Roulette and many more.

Support Service Quality

Support Service QualityAs a reputable web-based casino operator, the company puts all important information at the forefront of the website. The website is available in many languages, including English, Finnish, German, Norwegian, and Swedish. So, players are not expected to face any problems while playing at Casino Joy.

However, the customer support department is an important aspect of every online casino. In case Casino Joy fans encounter some hardships, they can always contact the customer support agents via email at support@casinojoy.com and expect an answer within 24 hours. Another possibility is to reach the casino representatives via telephone by dialing 0035620341518.

Players can also check the FAQ page which the casino offers, where the information is organized by categories. Hence, finding additional information is a time-efficient and hassle-free process with Casino Joy.

Licensing and Regulatory Information

Licensing and Regulatory InformationEven though many players underestimate the importance of a casino license, it pays to check this information, which is usually placed at the bottom of the relevant casino’s website. Casino Joy is among the best picks in the bunch and its outstanding reputation is consolidated by its licenses issued by the UK Gambling Commission (UKGC) and Malta Gaming Authority (MGA).

The two regulatory watchdogs are known for their strict control over their licensees, making sure that no rogue operators enter the iGaming business. Being a law-abiding gambling website, Casino Joy does not welcome players from the following countries:

Restricted countries:

Australia Australia Belgium Belgium
Czech Republic Czech Republic Denmark Denmark
France France Germany Germany
Hong Kong Hong Kong Hungary Hungary
Italy Italy Latvia Latvia
Ukraine Slovakia Netherlands Netherlands
Portugal Portugal Puerto Rico Puerto Rico
Slovakia Slovakia Spain Spain
Sweden Sweden Switzerland Switzerland
Taiwan Taiwan United Kingdom United Kingdom
United States United States Iran Iran
Slovenia Slovenia Greece Spain
Israel Israel Turkey Spain

The Bottom Line

ConclusionCasino Joy is worth its salt as the gambling operator offers not only an abundance of gaming products, but it also focuses on facilitating its players’ gaming experience by providing first-class services. In addition to that, the web-based casino offers bountiful incentives to its new customers with reasonable wagering conditions.

As for payment solutions, players can choose from a good-enough number of safe and hassle-free methods. Last but not least, the web-based casino partners with several reputable software providers for its gaming content. Hence, players who select Casino Joy for their gambling experience should have no doubts about the fairness of the games offered at the web-based casino.


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